We offer free shipping and free returns on all orders above £100. For shipments within to the United Kingdom we use DHL Express. All orders are processed and delivered within 3-4 business days. After placing an order we will send you a confirmation e-mail. Your order will be fully traceable using DHL tracking services. Your shipping cost will be calculated at checkout. Please note: Delivery times are not guaranteed. Delays caused by payment authorization or product availability are not taken into account. Delivery times may be slightly delayed during sale periods.
If you are not fully satisfied with your order, we are here to help. For returns, items need to be in their original condition, unworn with all tags attached within 14 days of receiving the delivery (Extended during Christmas holiday until 13th of January). You can also visit one of our physical stores to return your order. Please include the delivery note and the return form when returning your package. For hygiene reasons, swimwear and underwear are non-returnable and shoes must be tried on a carpet surface until you have decided to keep them. Sneakers must be returned in the same packaging as they arrived in (with the box and the bag).
Also, we would kindly ask for our customers to give reason for the return to help us improve in the future
1. Place the item/items in the original box in their original packaging together with the Delivery Note and return form.
2. Fill out the return form with a suitable return reason.
3. Schedule a pickup for your parcel with Royal Mail by clicking here. Fill in your details and print the label - alternatively visit your nearest Royal Mail post office and they will help you with returning the parcel.
4. When your return have been processed by us a confirmation will be sent to you with more information regarding your refund. Read more about refunds here.