We offer free shipping and free returns on all orders above £100. For shipments within the United Kingdom, we use DHL Express. All orders are processed and delivered within 3-4 business days. After placing an order we will send you a confirmation e-mail. Your order will be fully traceable using DHL tracking services. Your shipping cost will be calculated at checkout. Please note: Delivery times are not guaranteed. Delays caused by payment authorization or product availability are not taken into account. Delivery times may be slightly delayed during sale periods.
Temporary Return Policy
If you are not fully satisfied with your order, we are here to help. For returns, items need to be in their original condition, unworn with all tags attached together with the Delivery Note within 14 days. For hygiene reasons, swimwear and underwear are non-returnable and shoes must be tried on a carpet surface until you have decided to keep them. Sneakers must be returned in the same packaging as they arrived in (with the box and the bag).
Also, we would kindly ask for our customers to give the reason for the return to help us improve in the future
1. Place the item/items in the original box in their original packaging together with the Delivery Note.
2. Fill out the return form with a suitable return reason.
3. To arrange a return, simply e-mail us at: firstname.lastname@example.org
Write "return" and your order number in the subject line, specify what items you want to return and we will get back to you as soon as possible with instructions on what to do next.
4. When your return has been processed by us a confirmation will be sent to you with more information regarding your refund. Read more about refunds here.